目录
Part Ⅰ Courtesy English Lesson One Welcome to China(免费使用)
Part Ⅰ Courtesy English Lesson Two May I have your name, please?
Part Ⅰ Courtesy English Lesson Three Saying Goodbye
Part Ⅰ Courtesy English Lesson Four Thanks
Part Ⅰ Courtesy English Lesson Five Apology
Part Ⅰ Courtesy English Lesson Six Appointments
Part Ⅱ The Front Office Lesson One A Call Reservation
Part Ⅱ The Front Office Lesson Two At the Door
Part Ⅱ The Front Office Lesson Three Registering
Part Ⅱ The Front Office Lesson Four Carrying Baggage
Part Ⅱ The Front Office Lesson Five Introducing Hotel Services
Part Ⅱ The Front Office Lesson Six Introducing Some Scenic Spots
Part Ⅱ The Front Office Lesson Seven Booking Tickets
Part Ⅱ The Front Office Lesson Eight How Can I Get to the Museum?
Part Ⅱ The Front Office Lesson Nine Mail Service
Part Ⅱ The Front Office Lesson Ten In the Hotel Business Center
Part Ⅱ The Front Office Lesson Eleven At the Foreign Exchange Desk
Part Ⅱ The Front Office Lesson Twelve Checking Out
Part Ⅲ The Housekeeping Department Lesson One Guiding the Guests to Their Rooms
Part Ⅲ The Housekeeping Department Lesson Two Bell Service
Part Ⅲ The Housekeeping Department Lesson Three Chamber Service
Part Ⅲ The Housekeeping Department Lesson Four Laundry Service
Part Ⅲ The Housekeeping Department Lesson Five 24-Hour Room Service
Part Ⅲ The Housekeeping Department Lesson Six An Early Morning Call
Part Ⅲ The Housekeeping Department Lesson Seven Forwarding Mail
Part Ⅲ The Housekeeping Department Lesson Eight Leaving a Message
Part Ⅲ The Housekeeping Department Lesson Nine Repairing the Air Conditioner
Part Ⅲ The Housekeeping Department Lesson Ten Dealing with Emergency
Part Ⅳ Food and Beverage Department Lesson One Making Reservations over the Telephone
Part Ⅳ Food and Beverage Department Lesson Two Reservation for a Banquet
Part Ⅳ Food and Beverage Department Lesson Three Receiving
Part Ⅳ Food and Beverage Department Lesson Four At the Dining Room
Part Ⅳ Food and Beverage Department Lesson Five Ordering Dishes
Part Ⅳ Food and Beverage Department Lesson Six Ordering Wines
Part Ⅳ Food and Beverage Department Lesson Seven Morning Tea
Part Ⅳ Food and Beverage Department Lesson Eight Coffee Shop and Snack Bar
Part Ⅳ Food and Beverage Department Lesson Nine Paying the Bill
Part Ⅳ Food and Beverage Department Lesson Ten Dealing with Complaints
Part Ⅴ Miscellany Lesson One Telephone Calls
Part Ⅴ Miscellany Lesson Two At the Beauty Center
Part Ⅴ Miscellany Lesson Three At the Health Club
Part Ⅴ Miscellany Lesson Four Entertainment
Part Ⅴ Miscellany Lesson Five Shopping Center
Part Ⅴ Miscellany Lesson Six Lost and Found
Part Ⅴ Miscellany Lesson Seven Booking Facilities for a Congress
Part Ⅴ Miscellany Lesson Eight Having Documents and Visiting Cards Made
Part Ⅴ Miscellany Lesson Nine Indemnification
Part Ⅴ Miscellany Lesson Ten Ordering a Taxi
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